CURATING THE WORLD’S FINEST SENSATIONS

Lowest Price Guaranteed Wines at DUTY ZERO by cdf
04 Apr, 2019

Terms and Conditions of “Lowest Price across Asia-Pacific Airports”

  • Selected Major Asia-Pacific Airports shall include
    i) Beijing Capital International Airport
  • ii) Seoul Incheon International Airport
    iii) Singapore Changi Airport
  • iv) Sydney Airport
    v) Tokyo Narita International Airport
  • The Lowest Price across Asia-Pacific Airports Campaign only applicable on the non-promotional retail price of selected product between DUTY ZERO and selected major Asia-Pacific Airports. Please contact our staff for detailed item list.
  • For the avoidance of doubt, in case where an exchange rate is needed, it is calculated by utilize the rate posted on https://www.hkab.org.hk/ExchangeRateDisplayAction.do Buying D/D rate as of the date on which the product was purchased at Selected Major Asia-Pacific Airports.
  • A.Price Match Guarantee Scheme
  • Price Match Guarantee Scheme applies on selected products non-promotional retail price between selected major Asia-Pacific Airports and DUTY ZERO by cdf. 
  • Customers are entitled to “Price Match Guarantee Scheme” when they find the selected product’s non-promotional retail price in another duty-free shop at selected major Asia-Pacific Airports is lower than the non-promotional retail price of the products in DUTY ZERO by cdf.
  • For the retail price of selected product in selected major Asia-Pacific Airports, all parties shall refer to the official website of selected major Asia-Pacific Airports.
  • After verification, DUTY ZERO by cdf will adjust the retail price down and matching the other duty-free shop at the five major Asia-Pacific Airports.
  • DUTY ZERO by cdf reserves the right to change these terms and conditions at any time without prior notice and make the final decision upon any disputes.
  • B.Double Rebate the Price Difference Scheme
  • Customers are entitled to “Rebate of double price difference Scheme” when they find the selected product’s non-promotional retail price in another selected duty-free shop at Selected major Asia-Pacific Airports is lower than the non-promotional retail price of the products purchased in DUTY ZERO by cdf. Customers must purchase the product in both DUTY ZERO by cdf and another duty-free shop.
  • Rebate can be applied in person, by mail or by e-mail with the application materials.
  • i) If in person, for purchase at DUTY ZERO by cdf made by methods other than cash, rebate application shall be made at DUTY ZERO by cdf stores in the following locations:
  • -East Hall South store CS Counter;
  • -Arrival Hall store CS Counter;
  • For purchase at DUTY ZERO by cdf made by cash, rebate application can only be made for cash voucher (HKD) and processed in East Hall South store or Arrival Hall store.
  • ii) If by mail, rebate application shall be sent to Customer Service Team of DUTY ZERO by cdf office at Unit 207&208,2/F Regal Airport Hotel, 9 Cheong Tat Road, Chek Lap Kok, Hong Kong;
  • iii) If by e-mail, rebate application shall be e-mailed to Customer Service Team of DUTY ZERO by cdf at customerservice@dutyzero.com.hk. DUTY ZERO by cdf reserves the right to request the hard copy of the original receipts.
  • For verification of the rebate application, customers must present below application materials :
  • i) The original receipts of DUTY ZERO by cdf and another duty-free shop at Selected major Asia-Pacific Airports;
  • ii) The credit card slip, WeChat Pay receipt or Alipay receipt of the transaction in DUTY ZERO by cdf.
  • iii) Transaction page of the mobile payment (Only for WeChat Pay or Alipay transaction)
  • iv) Rebate of Double Price Difference Scheme Application Form
  • Customers must provide true, accurate, correct and complete information when applying for the rebate. Failure to do so may render your application unsuccessful.
  • All original receipts will be stamped after verification. Customers can not request refund and/or rebate with the receipts that have been stamped.
  • Customers must purchase the same product in another duty free shop at Selected major Asia-Pacific Airports and apply the rebate within 30 days from the date of purchase in DUTY ZERO by cdf.
  • Rebate application will be processed in 2 months after receiving the valid document. If purchase at DUTY ZERO by cdf was made with credit card, WeChat Pay or Alipay, rebate will be given to the same credit card account, WeChat Pay or Alipay account.
  • DUTY ZERO by cdf reserves the right to change these terms and conditions at any time without prior notice and make the final decision upon any disputes.